Privacy Policy

1. Introduction

Jinsoku AI Inc. ("Jinsoku," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time translation and collaboration platform, including our website, applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile details when you create an account.
• Payment Information: Billing address and payment method details processed through our third-party payment processor (Stripe). We do not store full credit card numbers.
• Voice Profile Data: Voice samples you voluntarily provide for AI voice cloning features.
• Meeting Content: Audio, video, transcriptions, translations, and chat messages generated during meetings.
• Communications: Information you provide when contacting our support team.

2.2 Information Collected Automatically

• Usage Data: Meeting duration, feature usage, language preferences, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Cookies and Tracking: See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including real-time transcription, translation, and voice synthesis.
• Process transactions and manage your subscription.
• Send you service-related communications, updates, and security alerts.
• Provide customer support and respond to your requests.
• Monitor usage patterns to improve performance and user experience.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations and enforce our terms.

4. Audio and Voice Data

Our Service processes audio data for real-time transcription and translation. This processing occurs through our third-party provider, Agora, and AI services. Key points:

• Audio streams are processed in real-time and are not permanently stored unless you enable recording features.
• Transcriptions and translations generated during meetings are stored temporarily to deliver the Service and are deleted after the meeting ends, unless you choose to save them.
• Voice profile data used for AI voice cloning is stored securely and can be deleted at any time from your account settings.
• We do not use your voice data to train general AI models without your explicit consent.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating the Service (e.g., Agora for real-time communication, Stripe for payments, Cloudflare for hosting and storage).
• Meeting Participants: Other participants in your meetings can see your name, video, hear your audio, and view transcriptions/translations during the session.
• Legal Requirements: When required by law, subpoena, or government request, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure authentication with hashed passwords.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data.

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data is retained until you delete your account.
• Meeting data (transcriptions, translations) is retained for the duration specified in your subscription plan.
• Usage and analytics data is retained in anonymized form for up to 24 months.
• Payment records are retained as required by tax and financial regulations.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a portable, machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, contact us at privacy@jinsoku.ai.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data transfer frameworks.

10. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: